I have a confused problem

Thx, I try another email address, but I even do not remember I set any password before because of the SSO services, when I trigger the forget password, does not receive any email, LOL.

No recovery code send to my email address

Using another email address, but still the same userid: f484a110-16c5-400d-b876-990ac8854de3

Hi, Thank you for your recent reply.

Please note the account ID 67f8de9c-c8f9-447a-b91d-edc5c6de1c36, which you are trying to access is associated with a different email address.

You will need to login with the correct email address in order to access your files. Can you please confirm the alternative email address which you are using to log in and requested the password reset recovery code for?