Execution of the "Anaconda Navigator" freezes while "Loading applications..."

mju · July 10, 2023, 9:10am

Execution of “Anaconda Navigator” freezes while “Loading applications…”.

Anaconda Navigator launcher freezes Loading applications_400px

Mouse click on the launcher image makes the image disappear but taskmanager shows anaconda-navigator.exe continues to run in the background.

I have removed and installed the latest version for Windows (Anaconda3-2023.03-1-Windows-x86_64). The issue persists.

(base) PS C:\Users\mju> anaconda-navigator
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
QMimeDatabase: Error loading internal MIME data
An error has been encountered at line 1 of <internal MIME data>: Premature end of document.:
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh-pressed.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh-pressed.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh-pressed.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh.svg
Could not create pixmap from C:\Users\mju\anaconda3\Lib\site-packages\anaconda_navigator\static\images\icons\refresh-pressed.svg
2023-07-10 10:50:19,011 - ERROR __init__.global_exception_logger:19
integer division or modulo by zero
Traceback (most recent call last):
  File "C:\Users\mju\anaconda3\lib\site-packages\anaconda_navigator\widgets\main_window\__init__.py", line 486, in setup
    self.post_setup(conda_data=output)
  File "C:\Users\mju\anaconda3\lib\site-packages\anaconda_navigator\widgets\main_window\__init__.py", line 514, in post_setup
    self.tab_home.setup(conda_data)
  File "C:\Users\mju\anaconda3\lib\site-packages\anaconda_navigator\widgets\tabs\home.py", line 253, in setup
    self.update_applications()
  File "C:\Users\mju\anaconda3\lib\site-packages\anaconda_navigator\widgets\tabs\home.py", line 301, in update_applications
    self.list.addItem(ListItemApplication(prefix=self.current_prefix, **application_data))
  File "C:\Users\mju\anaconda3\lib\site-packages\anaconda_navigator\widgets\lists\apps.py", line 202, in __init__
    icon_height //= self.pixmap.width()
ZeroDivisionError: integer division or modulo by zero

sweller · July 11, 2023, 7:11pm

Hello,

Can you please attach the ENTIRE output from the failed run below? It looks like the error output is cut off on the right.

Thank you.

nigel.pearson.au · October 3, 2023, 10:53am

Different environment, and error, but same hanging on “Loading applications…”

$ anaconda-navigator
/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/api/conda_api.py:1364: YAMLLoadWarning: calling yaml.load() without Loader=… is deprecated, as the default Loader is unsafe. Please read https://msg.pyyaml.org/load for full details.
data = yaml.load(f)
2023-10-03 21:40:07,079 - ERROR download_api._get_url:416
Expecting value: line 1 column 1 (char 0)

Traceback (most recent call last):
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/widgets/main_window.py”, line 539, in setup
self.post_setup(conda_data=conda_data)
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/widgets/main_window.py”, line 576, in post_setup
self.tab_home.setup(conda_data)
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/widgets/tabs/home.py”, line 169, in setup
self.set_applications(applications, packages)
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/widgets/tabs/home.py”, line 204, in set_applications
apps = self.api.process_apps(applications, prefix=self.current_prefix)
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/api/anaconda_api.py”, line 888, in process_apps
versions=[vsdata.get(‘productVersion’)],
AttributeError: ‘str’ object has no attribute ‘get’

That will sit there until killed.

This was installed from Anaconda3-2019.10-MacOSX-x86_64.sh

I will try deleting this install, and rolling back a few versions

nigel.pearson.au · October 3, 2023, 9:48pm

Same error with Anaconda3-2019.03 :

$ Anaconda-Navigator.app/Contents/MacOS/run.sh

WARNING: The conda.compat module is deprecated and will be removed in a future release.

/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/api/conda_api.py:1364: YAMLLoadWarning: calling yaml.load() without Loader=… is deprecated, as the default Loader is unsafe. Please read https://msg.pyyaml.org/load for full details.

data = yaml.load(f)

2023-10-04 08:34:16,041 - ERROR download_api._get_url:416

Expecting value: line 1 column 1 (char 0)

I also tried to update Navigator:

$ anaconda3/bin/navigator-updater

and it tries to update 1.9.7 to 2.5.0, but it sits on “Updating package on root…” forever

nigel.pearson.au · October 3, 2023, 10:40pm

Same for Anaconda3-5.3.1-MacOSX-x86_64.sh :

$ ./Applications/Anaconda-Navigator.app/Contents/MacOS/run.sh

2023-10-04 09:10:12,328 - ERROR download_api._get_url:417

Expecting value: line 1 column 1 (char 0)
…
File “/Users/markmail/anaconda3/lib/python3.7/site-packages/anaconda_navigator/api/anaconda_api.py”, line 903, in process_apps
versions=[vsdata.get(‘productVersion’)],
AttributeError: ‘str’ object has no attribute ‘get’