Can't download anaconda, say violating terms of service

Getting Started
1

My Son and I are trying to download Anaconda to work on a project at home, but we both get the message that it has been determined we are violating terms of service. Clearly we aren’t! Any suggestions on what we should do?

Thanks
John.

2

Here is the specific message:
{
“reason”:“terms of service rate limit exceeded”,
“message”:“It has been determined that you are in violation of the Anaconda terms of service, and may not be licensed for usage.”
}

3

Same issue. Created account thinking that’s what they wanted, but didn’t help. Not sure how or why it’s telling me rate limit is exceeded.

4

Hello @jprincen.

I am sorry that you are receiving this error. We do have some country restrictions that we are required by US law to enforce. It is possible that you are trying to reach Anaconda from an IP address located in one of these embargoed countries.

  • Embargoes sanctions (CRIMEA AND COVERED REGIONS OF UKRAINE, CUBA, IRAN, NORTH KOREA, and SYRIA)** prohibit ALL transactions (including imports and exports) without a license authorization.

  • Targeted sanctions prohibit certain exports of items, data and/or software without a license authorization.

Taken from https://www.tradecompliance.pitt.edu/embargoed-and-sanctioned-countries

If you would like to submit a ticket, the discussion would be more private than on the Forum.

If you are not trying to access from an embargoed country, we can investigate further as to why you are getting blocked.

You can do this by submitting an email to usercare@anaconda.com, please include the email addresses you are using; and, if you know the IP address of the router or gateway that you are using, that is also helpful.

Thank you for your interest in Anaconda.

Kim Bielefeld
User Care Manager

5

Hello @wvuroundr77

I am sorry that you are receiving this error.

I have the same response for you as I did for @jprincen, regarding US embargoes, as this may be the issue.

We do have some country restrictions that we are required by US law to enforce. It is possible that you are trying to reach Anaconda from an IP address located in one of these embargoed countries.

  • Embargoes sanctions (CRIMEA AND COVERED REGIONS OF UKRAINE, CUBA, IRAN, NORTH KOREA, and SYRIA)** prohibit ALL transactions (including imports and exports) without a license authorization.

  • Targeted sanctions prohibit certain exports of items, data and/or software without a license authorization.

Taken from https://www.tradecompliance.pitt.edu/embargoed-and-sanctioned-countries

If you would like to submit a ticket, the discussion would be more private than on the Forum.

If you are not trying to access from an embargoed country, we can investigate further as to why you are getting blocked.

You can do this by submitting an email to usercare@anaconda.com, please include the email addresses you are using; and, if you know the IP address of the router or gateway that you are using, that is also helpful.

Thank you for your interest in Anaconda.

Kim Bielefeld
User Care Manager

6

Hi @Kimberly,

I am facing the same issue but I live in Stockholm (Sweden), which is not under embargo. I first downloaded Anaconda installer for windows (then discarded it after installation) but could not update the navigator as the app suggested I did. I uninstall Anaconda and tried to download the installer again from your website, but could not anymore. What is the best course of action to take in this case.

Best regards,
Dakouri

7

I dont think the cause is the embargo list. I’m in Sweden which isn’t on that embargo list and not typically an enemy of anyone (ignoring denmark). My guess would be it’s triggering on odd user agent strings somehow or the limit is otherwise set a bit too sensitive. I’ll email in to the suggested address but just wanted to add a voice that this might be a wider problem.

8

I got the same problem living in Italy, the solution is just enter the link using a VPN, I used Opera in this case

9

I have also same issue even though I am located in South Korea.

10

I have the same issue and I’m in HK. I need to install anaconda on a server located in my University, and it seems that I can use a VPN to download the sh file locally but can’t download on my server

11

Also have the same rate limit issue in the UK. I have tried using a VPN connecting to Australia, US, Switzerland, Bermuda, Canada and had the same issue. Also have used multiple machines/browsers, no luck. I am using it for personal purposes and not for any commercial purposes at all.

12

Same issue here – in the UK. Tried to download Miniconda from via multiple ISPs and getting the same fault.

13

I’m in Germany and we have the same issue. If I log in on a server (hosted in Germany by hetzner), I can download curl https://repo.anaconda.com/miniconda/Miniconda3-latest-Linux-x86_64.sh.

So it seems that you’ve got something misconfigured there.

14

Hi all,

Just wanted to confirm that we’re looking into this issue - we’ll get back to you ASAP.

Thanks,
Jack

5 Likes
15

Same has happened to me, I am located in the Netherlands. Unable to download miniconda on my local or virtual machine due to rate limit exceeded.

“It has been determined that you are in violation of the Anaconda terms of service, and may not be licensed for usage.”

16

I had the same thing, also from The Netherlands here. i believe i could download it fine last week or so. something must be indeed misconfigured or idk.

17

Seems to be working again here.

4 Likes
18

Hi,

Yes I believe the issue has been resolved now, but I’ll let @Kimberly confirm with everyone that raised tickets before closing out here.

If you are still having problems, then please email usercare@anaconda.com

Thanks all for your patience!
Jack

2 Likes
19

It works for us now. Thanks to everyone for confirming this issue and the anaconda folks for fixing it!

20

Yes, it seem to work again. What was the problem?