R issue important

I received this request in User Care. Is there anyone who can help this user out.

Hi, i’m an user of Anaconda services and i have never experienced any issue but the other day when I tried to save my R markdown document an issue ocurred.

When I tried to open the document to continue working on the project, the document was empty. I need to recover the code on that rmd document.

I adress the document here, it is a 0 bytes Rmarkdown document.

It’s very important for me to recover that code, thanks in advance.